Why does it seem to be the case more often than not that I pick ’em wrong? A perfect scenario to illustrate my point occurred at Dominick’s in the South Loop last week. There were only two lanes open on a weekday afternoon at what happens to be one of Dominick’s largest stores – a very nice store, actually. I had to choose between the “15 or Less Express Lane” that had at least nine people in line or another lane that had just two people. You can almost guess what happened next.
Well, I chose the lane with just two people … unfortunately, the 70ish clerk was totally inept and it took her 10 minutes to do what anyone else would accomplish in 60 seconds. It didn’t help that the lady right in front of me had 15 coupons and paid by check, both of which totally threw this clerk for a loop. Now, don’t get me wrong – I am all for hiring workers of all ages, but train them properly – young and old alike – so that my precious time is not wasted. My daughter was not bothered by this as much – she was so engrossed in reading one of her celebrity rags that she barely noticed that we were waiting in line for 15 interminably long minutes. In the meantime, all nine people had been rung up at the Express Lane and were on their merry way.
I cannot count how many times I have stepped into a grocery line that looked promising only for the customer in front of me to have an item ring up wrong – price check! Or had a customer in front of me search for pennies in her purse only to come up short and make the clerk take an item off her order. Or had a customer in front of me pay by check, which always takes longer.
I simply didn’t have all day to wait in line to buy five items – my daughter’s messy apartment was beckoning for me to clean it and we had several other projects to cram in before I headed back to the suburbs and she headed off to Pilates. On the bright side, she was able to read half of that celebrity rag, so quite a happy camper was she, while mama was channeling her inner grouch big time.