This Grouch was Singing the Windy City Weekend Shopping Blues

Boy did this past weekend spawn my inner grouch shopping blues. Bad experiences all the way around with clerks who didn’t know the first thing about customer service. Let’s start with our visit to Hobby Lobby on Saturday morning. I buy art supplies there because with the 40% off coupon, they tend to have decent prices. In this case, I was looking to buy an inexpensive picture frame for a photo of my daughter’s that was juried into an art show. I certainly don’t shop at Hobby Lobby for its atrociously gaudy selection of home furnishings and giftware – but back to the matter at hand. I gave the clerk a $10 bill and she ripped a $5 bill in half as she took it out of the register. When I asked her for an intact bill, she stubbornly refused and told me that she always rips bills in two when taking them out of the register! Then she called over another clerk to help tape the bill up, as the line grew longer and longer. All of this because she refused to give me an intact bill. What difference did this make to her and wasn’t it my right as a consumer to ask for an intact bill as change?

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