LexisNexis Sure Does Perplex Us … Me

My last blog was about the egregious customer service received from USAA after being a loyal customer for 25 years. When I changed auto insurance from USAA to Geico, along with my new policy was a cover letter about the Fair Credit Reporting Act, indicating I had received a higher price based on the claims loss history or driving record. A consumer has the right to receive a copy of this report by calling the LexisNexis Consumer Center, and after doing so, has the right to dispute the findings. I was a little perplexed by this since I had no claims for 10 years and a perfect driving record – in fact, the last ticket I received was in 1991 and it was thrown out when I appeared in traffic court (Knock on wood that this continues)! So about 10 days later I received the report from LexisNexis. The driving record was totally clear but the claims history included something very odd. It stated that there was a possible claim on December 28, 2012 at my daughter’s old apartment building near South Michigan Avenue and Roosevelt. The claim involved one Larry and Wanda Mitchell on the 26th floor and a Lexus RX 300. I thought this was truly odd for several reasons:

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