When CVS Pharmacy first opened in metro Chicago, I was impressed with the selection and prices. They were certainly competitive with Walgreens and Jewel-Osco, but in the last few years this chain has slid downhill at a rapid pace. Of course some locations are better than others – I went to the Palatine store today and it is vast and well stocked compared to the locations I normally frequent. Unfortunately the two closest to my home should be renamed CVS: Consumer Valueless Shops. But in general, not only are some of CVS prices out of sight compared to other discount stores, but the selection is meager. And even worse, the clerks are often incompetent and rude. That old adage I used in my recent Deals blog, when a deal is not a deal – certainly rings true here.
I think I was Italian in a previous life – what else would explain my love of Italian grocery stores and cuisine, Italian art, Italian designers, and the country itself. I traveled to Italy twice in the early 1980s and fell in love with Venice and Florence. But alas, time passed and obligations piled up over the years and I have not been back to glorious Italia. For now I have to satiate my quest for unusual Italian food products by frequenting the best damn Italian deli this side of the Atlantic Ocean! And listening to Louis Prima when the mood strikes. So twice a year we drive to Kenosha and thoroughly enjoy shopping at Tenuta’s Deli, a Kenosha tradition since 1950.
Dunkin’ Donuts at 3350 Kirchoff Road in Rolling Meadows has lost my business – not that it matters since I frequent that location 3-4 times a year at most. I was over in that plaza yesterday to go to the post office and get my hair cut, so I thought, why not? I had in hand a 2 donuts for 99 cents coupon. As I approached the counter, the female clerk immediately asked what I wanted before I could browse the donut selection. The mistake I made was presenting the coupon to her before ordering. She burst out laughing – I looked around and nobody else was in sight so this must have been an inside joke. Yeah, the joke was on me. She stood on her tiptoes and nearly strained her back, reaching all the way to the back row of jelly donuts to grab the puniest munchkin-size donuts ever made. After I looked inside the bag in my car, I realized that this location obviously shafts customers with coupons. These donuts were half the size of the donuts in the front of the tray and really pathetic.
There are things about Valli Produce in Arlington Heights that I really like, but this store is fraught with some of the same perils as the other produce stores I have blogged about. They recently remodeled this location and the sleek new look is a vast improvement. Their prices, selection, and quality are generally quite good, although some items are high compared to Joe Caputo & Sons. For instance, during the same sale period, Rapini was $1.79 a pound at Valli and only .89 cents a pound at Joe Caputo & Sons. My primary complaints relate to the clientele and parking lot, but I have also experienced behavior on the part of workers that borders on downright rude. On my last visit, I found an open cashier and she was chomping on an apple. Instead of putting it down, she made me wait until she had devoured the entire thing. It would be understandable if she was on a break, but she was not and really should have rung up my order instead of making me wait. On a positive note, she did apologize. The week before, we encountered a cashier who was yapping on her cell phone while ringing us up – she never disengaged from the call and was still talking as we left. Needless to say, this slowed things down – maybe there should be a law about distracted cashiering. While these behaviors are a bit irksome, the stockers are completely oblivious to the existence of customers. They will not budge an inch if you are trying to select produce where they are stocking and they barrel their hand trucks through aisles with reckless glee – nearly knocking you over. These things, however, pale in comparison to the customers.
Every Wednesday, I make the trek to visit my daughter in downtown Chicago. I always stop first at Joe Caputo & Sons in Des Plaines to buy her portabello mushrooms, rapini, and a few other veggies. This location is ridiculous in that everything is squeezed into too tight a space and their parking lot is treacherous. Their stores in Palatine and Algonquin are huge, clean, well laid out, and offer up a mind-boggling array of choices. I can understand that they have loyal shoppers in Des Plaines and so don’t want to close this location, but this shopping experience is less than ideal and they should really consider finding a new building. I am usually the youngest patron by 20+ years and end up feeling like I am in the Mr. Bean episode where he gets stuck behind retirees on the staircase while on holiday. Before I could even get a foot in the door, I encountered an older woman spouting off trivial nonsense to one of the stockers – totally blocking the very narrow entrance. I finally entered the store and she was still blocking the aisle with her cart. I grabbed a few orange peppers and suddenly heard her exclaim loudly, “This is totally outrageous, I cannot believe it.” At first I thought I had knocked one of the peppers on the ground and she was reacting to my lack of produce etiquette. It is nearly impossible the way they pile up produce here to not knock a veggie or two onto the ground. No, that was not it at all – whew. She tapped me on the shoulder and pointed at the artichokes. “This is an absolute crime – these were 2 for $1.00 just yesterday and now they are 98 cents each.” I just shook my head and agreed with her, although I was thinking to myself – hey, laaaaady, that is how it goes with weekly sales.