I am pleasantly surprised by a new charity-related resale store that opened in Arlington Heights in January and always happy to give a shout out to new and worthy businesses. There isn’t much information on Humanity United Group; no website as of yet and just a couple of articles in TribLocal and the Daily Herald. Proceeds benefit homeless women and children in need in the Northwest suburbs. HUGS was formed to operate the resale store according to the Chicago Tribune article – a bit of an unusual approach, but certainly entrepreneurial. Typically, a charity exists first and a resale store is established later as a venue for fundraising.
Dunkin’ Donuts at 3350 Kirchoff Road in Rolling Meadows has lost my business – not that it matters since I frequent that location 3-4 times a year at most. I was over in that plaza yesterday to go to the post office and get my hair cut, so I thought, why not? I had in hand a 2 donuts for 99 cents coupon. As I approached the counter, the female clerk immediately asked what I wanted before I could browse the donut selection. The mistake I made was presenting the coupon to her before ordering. She burst out laughing – I looked around and nobody else was in sight so this must have been an inside joke. Yeah, the joke was on me. She stood on her tiptoes and nearly strained her back, reaching all the way to the back row of jelly donuts to grab the puniest munchkin-size donuts ever made. After I looked inside the bag in my car, I realized that this location obviously shafts customers with coupons. These donuts were half the size of the donuts in the front of the tray and really pathetic.
I have never seen such fervent shoppers in my entire life as this morning at the Goodwill store grand opening in Des Plaines. I could barely get in the door – when I succeeded, I was pushed and shoved and within 30 seconds a rude woman slammed several heavy wood serving trays into my side. I couldn’t figure out why there was such an enormous crowd – the checkout line snaked all the way around the store. I stopped counting at 80 people waiting to buy used merchandise! Many of these shoppers had items piled high in their carts and were bound to be waiting for at least an hour for the privilege of buying these irresistible goods.
Too many thrift stores these days sell merchandise that I would be embarrassed to give away to charity or put out at the curb – dirty stained clothing, broken appliances, chipped/cracked pottery – and often at ridiculously inflated prices. But every so often I am very pleasantly surprised by a hidden gem of a resale/thrift store. Such is the case with Community Threads, a delightfully refreshing store in Buffalo Grove. I say delightful because you won’t find grimy, threadbare, worn-out goods here. Quite the opposite – the selection here is very tasteful and the displays show an enthusiastic commitment to making recycled merchandise enticing to the consumer. A few weeks ago I picked up two pairs of gently used Italian leather loafers for myself at a very reasonable price – I guess I can forgive that there was a wad of gum on the bottom of one sole. Most items here are reasonably priced, with the exception of the furniture and better jewelry sections which have a few pieces priced unrealistically high. The antique furniture and cased collectibles tend to be the priciest, but are very classy and for the most part in impeccable condition. An antique dresser priced at $875 is really out-of-place at a resale store and would even be considered overpriced at an antique store or show. The slightly bruised antique furniture priced in the $150-$275 range is still quite high for a resale store, but may be within the budget of the upscale shopper. Some of these pieces need a little bit of loving care such as minor retouching and a coat of fresh Watco Oil.
There are things about Valli Produce in Arlington Heights that I really like, but this store is fraught with some of the same perils as the other produce stores I have blogged about. They recently remodeled this location and the sleek new look is a vast improvement. Their prices, selection, and quality are generally quite good, although some items are high compared to Joe Caputo & Sons. For instance, during the same sale period, Rapini was $1.79 a pound at Valli and only .89 cents a pound at Joe Caputo & Sons. My primary complaints relate to the clientele and parking lot, but I have also experienced behavior on the part of workers that borders on downright rude. On my last visit, I found an open cashier and she was chomping on an apple. Instead of putting it down, she made me wait until she had devoured the entire thing. It would be understandable if she was on a break, but she was not and really should have rung up my order instead of making me wait. On a positive note, she did apologize. The week before, we encountered a cashier who was yapping on her cell phone while ringing us up – she never disengaged from the call and was still talking as we left. Needless to say, this slowed things down – maybe there should be a law about distracted cashiering. While these behaviors are a bit irksome, the stockers are completely oblivious to the existence of customers. They will not budge an inch if you are trying to select produce where they are stocking and they barrel their hand trucks through aisles with reckless glee – nearly knocking you over. These things, however, pale in comparison to the customers.
It may be a bit of a stretch to declare that Community Thrift Store in East Dundee, Ill. is the worst thrift store in America – I haven’t shopped at all of them! But I have patronized no less than 200 thrift/resale stores in states including Arizona, Arkansas, California, Colorado, Florida, Illinois, Indiana, Louisiana, Missouri, New York, Rhode Island, and Wisconsin. This place epitomizes the worst in thrift – grossly inflated prices, dingy old clothes, chipped dishes and figurines, filthy displays, screaming kids – all to benefit the avarice of a grungy for-profit business. I suspect that the location in Gurnee is owned by the same person given the reviews on Yelp. This place really brought out my inner grouch. Every time I spotted a rip-off, which pretty much applied to everything in the store, I grumbled so loudly to Jeff that I am surprised one of the clerks didn’t kick us out. This thrift store does NOT benefit any charitable cause, making it even more deplorable. Most of the patrons looked like people who have to shop at thrift stores. I hate when people less fortunate are ripped off.
Boy did this past weekend spawn my inner grouch shopping blues. Bad experiences all the way around with clerks who didn’t know the first thing about customer service. Let’s start with our visit to Hobby Lobby on Saturday morning. I buy art supplies there because with the 40% off coupon, they tend to have decent prices. In this case, I was looking to buy an inexpensive picture frame for a photo of my daughter’s that was juried into an art show. I certainly don’t shop at Hobby Lobby for its atrociously gaudy selection of home furnishings and giftware – but back to the matter at hand. I gave the clerk a $10 bill and she ripped a $5 bill in half as she took it out of the register. When I asked her for an intact bill, she stubbornly refused and told me that she always rips bills in two when taking them out of the register! Then she called over another clerk to help tape the bill up, as the line grew longer and longer. All of this because she refused to give me an intact bill. What difference did this make to her and wasn’t it my right as a consumer to ask for an intact bill as change?